General FAQs

What is ViaNest?

ViaNest is an online store offering family-friendly products like puzzles, toys, keepsakes, and home comfort items designed to bring families closer together.

Where are you located?

We are an online U.S.-based store. All orders are shipped directly to your doorstep within the United States for your convenience.

Do you sell safe products for kids?

Yes, all our products are tested for safety and quality, making them suitable for family use and safe for children with supervision.

Ordering & Payment

How do I place an order?

Simply browse our products, add your favorites to the cart, and checkout using our secure payment options. You’ll receive a confirmation email.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure online payment options for a safe shopping experience.

Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of purchase. Please contact our support team right away for assistance.

Shipping & Delivery

Do you ship across the United States?

Yes, we deliver nationwide within the U.S. so every family can enjoy ViaNest products, no matter where they live.

How long does shipping take?

Standard shipping usually takes 5–10 business days. You’ll receive tracking details once your order is shipped.

Do you offer free shipping?

Yes, we offer free shipping on orders over a set minimum amount. Check our website for the latest shipping promotions.

Product FAQs

Are the puzzles and toys suitable for all ages?

Most puzzles and toys are designed for children and families. Please check product details for age recommendations before purchasing.

Can I wash the foam pillow?

The foam pillow comes with a removable cover that is machine washable. The foam itself should be spot cleaned only.

How do I use the handprint and footprint kit?

The kit includes safe materials and simple instructions to capture your baby’s handprints or footprints easily at home.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened products. Contact us for return instructions before shipping items back.

How do I request a refund?

Refund requests can be made by emailing our support team with your order number. Approved refunds are processed within 5–7 business days.

What if my product arrives damaged?

If your order arrives damaged or defective, contact us within 7 days with photos. We’ll quickly arrange a replacement or refund.

Discount & Gift Warp

How can I contact ViaNest?

You can reach us anytime through our website’s contact form or by emailing shelly.staker1@gmail.com. We reply within 24 hours.

Do you offer gift wrapping?

Yes, we provide optional gift wrapping at checkout. Perfect for birthdays, baby showers, or family celebrations.

Do you offer discounts for families?

Yes, we frequently share family-friendly deals and seasonal discounts. Subscribe to our newsletter to stay updated on savings.